Service Shop Lead & Coach: Drive Throughput & Quality

Socket.dev; Houston (TX); On-site; USD 84,000 - 104,000; Full time

Job summary

Rivian is seeking a Service Production Supervisor in Texas to lead and grow a team of technicians, directing the shop’s daily pace from intake through final quality checks. You will coordinate with parts, service advisors, and other teams to remove bottlenecks and ensure a seamless service experience for Rivian owners.

The ideal candidate has 5+ years of leadership in auto service, strong knowledge of modern vehicle systems (including high-voltage and infotainment), and proven experience with

Qualifications

• 5+ years leadership in high-volume automotive service environments.
• Deep technical acumen across modern vehicle systems including high-voltage, electrical, mechanical, and infotainment.
• Proven experience with lean manufacturing or workflow optimization in a service or production setting.
• Strong written and verbal communication skills.
• Experience with dealership management systems (DMS) and diagnostic software.

Responsibilities

• Lead and develop your team of technicians to a high-performance culture.
• Own the daily production rhythm from vehicle intake to final quality check.
• Coordinate with Parts, Service Advisors, and other teams to prevent bottlenecks.
• Uphold safety and organization to maintain a world-class workshop environment.
• Serve as escalation point for complex technical or logistical challenges.

Skills

Leadership

Team management

Communication

Lean manufacturing

DMS experience

Diagnostics software

Field operations

Safety compliance

Education

HS diploma or GED

Tools

Repair order tracking

Electronic diagnostic tools

Job description

Rivian is seeking a Service Production Supervisor in Texas to lead and grow a team of technicians, directing the shop’s daily pace from intake through final quality checks. You will coordinate with parts, service advisors, and other teams to remove bottlenecks and ensure a seamless service experience for Rivian owners.

The ideal candidate has 5+ years of leadership in auto service, strong knowledge of modern vehicle systems (including high-voltage and infotainment), and proven experience with