Service & Shipping Coordinator I

Cattron Global; Warren (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Cattron Global in Warren, OH seeks a Service Processor I to verify, log and process incoming and outgoing repair shipments. Under direct supervision, you will package items, arrange shipping, and handle repair orders with a focus on accuracy and timely updates.

You will interface with customers for purchase order details, review packing slips, generate RMAs, and route items to inventory or vendors. Strong data entry, basic product knowledge, and proofreading support service billing and order

Qualifications

• Data entry into computer systems.
• Basic knowledge of the products you service.
• Proofreading, spelling, punctuation and grammar accuracy.
• Effective verbal communication with customers.
• Very good organizational skills.
• Ability to use hand tools to pack shipments.

Responsibilities

• Receives repairs and logs required information.
• Verifies shipping and billing addresses are complete and correct.
• Unpacks and processes repairs; creates and routes RMAs.
• Processes equipment requiring retro and logs all activity.
• Prepares outgoing repairs for shipment and coordinates carriers.
• Answers Helpdesk inquiries and provides service information.
• Contacts customers for purchase order numbers and billing details.
• Ensures order text and parts used are documented in the system; proofreads text.
• Generates weekly reports on open service activity.

Skills

Data entry

Basic product knowledge

Proofreading

Verbal communication

Organization

Hand tools

Job description

Cattron Global in Warren, OH seeks a Service Processor I to verify, log and process incoming and outgoing repair shipments. Under direct supervision, you will package items, arrange shipping, and handle repair orders with a focus on accuracy and timely updates.

You will interface with customers for purchase order details, review packing slips, generate RMAs, and route items to inventory or vendors. Strong data entry, basic product knowledge, and proofreading support service billing and order