Service Operations Coordinator

Coastal CAT; Pompano Beach (FL); On-site; USD 48,000 - 56,000; Full time

Job summary

Coastal CAT in Florida seeks an Administrative Coordinator to support the service department with daily tasks, scheduling, and documentation. You will process work orders, enter labor and parts data, and coordinate communication between service, parts, rental, and customers.

Ideal candidates bring strong data-entry skills, experience with service management software, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma required; business admin training preferred.
• Experience with service documentation and invoicing is a plus.
• Strong attention to detail and accuracy in records.

Responsibilities

• Create, update, and close work orders in the service system.
• Enter technician labor, parts usage, and service notes accurately.
• Assist with scheduling repairs, coordinating customer communication, and updating job status.
• Maintain organized files, service records, and departmental documentation.
• Support warranty claim preparation and documentation.
• Assist with invoicing preparation and review for accuracy.
• Communicate with parts, rental, and other departments to support service operations.
• Provide general administrative support including phones, emails, and customer check ins.

Skills

Attention to detail

Data entry

Communication

Multitasking

Organization

Education

High School Diploma or equivalent

Tools

ERP software

Service management software

Job description

Coastal CAT in Florida seeks an Administrative Coordinator to support the service department with daily tasks, scheduling, and documentation. You will process work orders, enter labor and parts data, and coordinate communication between service, parts, rental, and customers.

Ideal candidates bring strong data-entry skills, experience with service management software, and attention to detail in a fast-paced environment.