Service Processor I

Cattron; Warren (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Cattron in Warren, OH is seeking a Service Processor I to verify, pack, and ship repairs and related items. You will log repairs, process RMAs, and interface with customers for service billing.

This role emphasizes data entry, proofreading, packing with hand tools, and coordinating with vendors. Requires at least 1 year of related experience; a technical associate degree is a plus.

Qualifications

• Data entry capability.
• Basic product knowledge.
• Ability to use hand tools to pack shipments.
• Strong verbal communication skills.
• Proficiency in proofreading, spelling, punctuation, and grammar.
• Very organized and detail-oriented.

Responsibilities

• Receive repairs and log required information.
• Ensure correct shipping and billing addresses.
• Unpack and process repairs; create and route RMAs.
• Verify logging of equipment; prepare outgoing repairs for shipment.
• Answer calls and handle Helpdesk requests; assist service billing issues.
• Obtain purchase orders and pertinent information from customers.
• Ensure technician order text and parts usage are entered correctly.
• Arrange shipment via carrier for completed repairs.
• Assist other departments with order processing issues.
• Generate weekly service department activity reports.

Skills

Data entry

Basic product knowledge

Hand tools

Verbal communication

Proofreading/editing

Organized

Education

Associates degree or better in a technical field

Job description

Description

Under direct supervision, the Service Processor I verifies and keeps records on incoming and outgoing shipments of repairs and related items. Packages items and arranges for shipping. Receives, unpacks and distributes incoming repair/OCU (Operator Control Unit) shipments. Processes all repair orders including customer interface and record keeping for the service departments.

RESPONSIBILITIES

• Receives repairs and logs required information.
• Assures that shipping addresses and billing addresses are available and correct.
• Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA’s and returns to inventory and vendors.
• Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.
• Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.
• Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.
• Verifies service departments’ technicians have entered order text and parts used to the computer system. Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
• Arranges shipment via appropriate carrier for completed repairs.
• Assists other departments as necessary in resolving service related billing and order processing issues.
• Generates weekly reports on open activity in the service department.

REQUIREMENTS

• Ability to enter data into a computer.
• Ability to acquire basic product knowledge.
• Ability to use hand tools to pack shipments.
• Must have good verbal skills.
• Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.
• Must be very well organized.
• Minimum of one year of related experience or equivalent combination of education and experience.

Qualifications

Education

Preferred

Associates or better in a technical field.

Equal Opportunity Employer
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