Parts & Service Operations Specialist

Sencorpwhite; Hamilton (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

SencorpWhite, Hamilton, OH, is seeking a Parts & Service Coordinator to process, coordinate, and track parts orders from receipt through shipment. This role supports pricing accuracy, customer communication, and online parts store maintenance, working across production, purchasing, and engineering to ensure timely delivery.

Responsibilities include backlog management, RMA handling, and documentation across service records.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Strong organizational skills and attention to detail with ability to manage multiple priorities.
• Effective communication and customer service with problem-solving abilities.

Responsibilities

• Maintain parts price books and perform regular pricing audits.
• Receive and process parts orders from internal and external customers via multiple channels.
• Enter orders promptly and track progress from receipt through shipment and delivery.
• Monitor order backlog, identify delays, and escalate priority orders.
• Collaborate with production, purchasing, engineering, and other departments to resolve issues and ensure on-time delivery.
• Proactively monitor order status, credit holds, and production delays to update customers.
• Coordinate return material authorization (RMA) processes and maintain related records.
• Maintain accurate service department records and supporting documents.
• Reference equipment manuals and drawings to identify correct replacement parts for customers.
• Prepare management reports using MRP data and Excel to support decision-making.
• Respond to customer questions regarding invoices, orders, and administrative matters.
• Answer incoming departmental calls and direct inquiries to the appropriate person or department.

Skills

Organizational skills

Customer service

Cross-functional collaboration

Problem-solving

Attention to detail

Education

Bachelor's degree in business, finance, or related field

Tools

Microsoft Excel

MRP/ERP systems

Job description

SencorpWhite, Hamilton, OH, is seeking a Parts & Service Coordinator to process, coordinate, and track parts orders from receipt through shipment. This role supports pricing accuracy, customer communication, and online parts store maintenance, working across production, purchasing, and engineering to ensure timely delivery.

Responsibilities include backlog management, RMA handling, and documentation across service records.