Service Processor I

Cattron Global; Warren (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Cattron Global in Warren, OH seeks a Service Processor I to verify, log and process incoming and outgoing repair shipments. Under direct supervision, you will package items, arrange shipping, and handle repair orders with a focus on accuracy and timely updates.

You will interface with customers for purchase order details, review packing slips, generate RMAs, and route items to inventory or vendors. Strong data entry, basic product knowledge, and proofreading support service billing and order

Qualifications

• Data entry into computer systems.
• Basic knowledge of the products you service.
• Proofreading, spelling, punctuation and grammar accuracy.
• Effective verbal communication with customers.
• Very good organizational skills.
• Ability to use hand tools to pack shipments.

Responsibilities

• Receives repairs and logs required information.
• Verifies shipping and billing addresses are complete and correct.
• Unpacks and processes repairs; creates and routes RMAs.
• Processes equipment requiring retro and logs all activity.
• Prepares outgoing repairs for shipment and coordinates carriers.
• Answers Helpdesk inquiries and provides service information.
• Contacts customers for purchase order numbers and billing details.
• Ensures order text and parts used are documented in the system; proofreads text.
• Generates weekly reports on open service activity.

Skills

Data entry

Basic product knowledge

Proofreading

Verbal communication

Organization

Hand tools

Job description

Under direct supervision, the Service Processor I verifies and keeps records on incoming and outgoing shipments of repairs and related items. Packages items and arranges for shipping. Receives, unpacks and distributes incoming repair/OCU (Operator Control Unit) shipments. Processes all repair orders including customer interface and record keeping for the service departments.

Responsibilities

• Receives repairs and logs required information.
• Assures that shipping addresses and billing addresses are available and correct.
• Unpacks and processes all repairs and compares contents and packing slips. Creates and routes RMA's and returns to inventory and vendors.
• Processes equipment requiring retro.
• Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment.
• Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests.
• Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements.
• Verifies service departments' technicians have entered order text and parts used to the computer system. Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
• Arranges shipment via appropriate carrier for completed repairs.
• Assists other departments as necessary in resolving service related billing and order processing issues.
• Generates weekly reports on open activity in the service department.

Requirements

• Ability to enter data into a computer.
• Ability to acquire basic product knowledge.
• Ability to use hand tools to pack shipments.
• Must have good verbal skills.
• Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.
• Must be very well organized.
• Minimum of one year of related experience or equivalent combination of education and experience.