Equipment Service Writer & Repair Coordinator

Boyd Company; Corbin (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Boyd CAT is seeking a Service Writer to handle customer inquiries about repairs and promote service work. You will guide customers on repair options, estimate costs, and coordinate with the shop to ensure timely, high-value service.

This role requires strong communication, organization, and a professional appearance as you manage work orders, schedule repairs, and ensure accurate invoicing while upholding the company's core values.

Qualifications

• High school diploma or equivalent.
• Proficient in Excel and Word.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.
• Professional appearance and demeanor per company dress code.

Responsibilities

• Interview customers to determine repair needs and provide cost estimates.
• Coordinate and schedule shop work and maintain work orders.
• Assist customers and guide conversations about repairs.
• Review and close out work orders; ensure invoicing accuracy.
• Handle COD repair orders and collect payments.

Skills

Interpersonal skills

Verbal communication

Written communication

Organization

Time management

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Boyd CAT is seeking a Service Writer to handle customer inquiries about repairs and promote service work. You will guide customers on repair options, estimate costs, and coordinate with the shop to ensure timely, high-value service.

This role requires strong communication, organization, and a professional appearance as you manage work orders, schedule repairs, and ensure accurate invoicing while upholding the company's core values.