Service Scheduling & Office Administrator

Heydlauff's Appliance; Chelsea (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Heydlauff's Appliance is seeking an Office Administrator / Service Coordinator to support daily operations in a fast-paced service environment. You will be the first point of contact for customers, coordinate service scheduling, manage warranty claims, process light accounting, and maintain organized records.

The ideal candidate excels in communication, accuracy, and multitasking, with comfort handling numbers.

Qualifications

• Strong verbal communication with a professional tone.
• Comfortable handling high call volume and scheduling.
• Detail-oriented with ability to manage numbers and data.
• Experience with customer service or office administration is preferred.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Coordinate technician schedules for efficiency and timeliness.
• Provide information on service fees, policies and availability.
• Follow up with customers on appointment confirmations and updates.
• Submit warranty claims to manufacturers and track status.
• Apply customer payments to open invoices and record daily deposits.
• Data entry for service calls, billing and collections; reconcile accounts.

Skills

Phone skills

MS Office

Data entry

Customer service

Tools

Service software

Job description

Heydlauff's Appliance is seeking an Office Administrator / Service Coordinator to support daily operations in a fast-paced service environment. You will be the first point of contact for customers, coordinate service scheduling, manage warranty claims, process light accounting, and maintain organized records.

The ideal candidate excels in communication, accuracy, and multitasking, with comfort handling numbers.