Service Scheduling – Fast-Paced Dispatch & Bonus Potential

Elite Fire Services LLC; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K with a company match

Medical and dental insurance

Company paid Short Term Disability

Company paid Long Term Disability

Company paid Life insurance

Pre-tax accounts for health and dep. c

Aflac

Vacation and Personal time

Paid holidays

EEO compliance

Job summary

Elite Fire Services LLC is seeking a Service Scheduling Coordinator in Columbus, OH. The role requires strong organization, goal orientation, and excellent communication to manage inspections, repairs, and emergency services for a large customer base.

You will develop daily routes for 10+ technicians, perform data entry, and coordinate with multiple departments to ensure timely service delivery. Prior call center experience is preferred; compensation includes hourly pay and potential quarterly

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals.
• Self-Starter with great organization skills, especially time management skills.
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Must communicate very well with co-workers and customers.

Responsibilities

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Customer service

Communication skills

Analytical skills

Team player

Time management

Goal oriented

Organizational skills

Problem solving

Relationship building

Co-worker/customer communication

Job description

Elite Fire Services LLC is seeking a Service Scheduling Coordinator in Columbus, OH. The role requires strong organization, goal orientation, and excellent communication to manage inspections, repairs, and emergency services for a large customer base.

You will develop daily routes for 10+ technicians, perform data entry, and coordinate with multiple departments to ensure timely service delivery. Prior call center experience is preferred; compensation includes hourly pay and potential quarterly