HVAC & Plumbing Dispatch Coordinator - On-Site (Columbus)

Logan A/C & Heat Services; Columbus (OH); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Performance bonuses

Profit sharing

Medical, dental & vision insurance

Life & AD&D insurance

Short- and long-term disability

401(k) with 4% company match + Roth

PTO & paid sick time

Paid training

Career growth

Stable family-owned

Résumé du poste

Logan Services in Columbus, OH is seeking a Service Dispatcher for HVAC & plumbing to coordinate technician schedules and keep service calls moving efficiently. The role supports a fast-paced team and aims to deliver an exceptional customer experience.

The dispatcher will manage appointments, route planning, and communications between field staff and service teams, ensuring timely responses and smooth operations.

Qualifications

• Experience in dispatching, scheduling, or operations coordination.
• Ability to stay calm under pressure.
• Comfort with computer systems and multiple communication platforms.

Responsabilités

• Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
• Dispatch technicians based on availability, location, skill set, and customer needs.
• Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
• Coordinate emergency and priority service calls to help customers get the assistance they need.
• Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
• Coordinate scheduling around parts availability and job requirements.
• Help keep customers informed about appointment updates and schedule changes.
• Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
• Monitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems.
• Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
• Help technicians stay productive, informed, and supported throughout their day.

Connaissances

Organized

Communication

Problem solving

Detail-oriented

Team player

Tech savvy

Outils

Scheduling software

Description du poste

Logan Services in Columbus, OH is seeking a Service Dispatcher for HVAC & plumbing to coordinate technician schedules and keep service calls moving efficiently. The role supports a fast-paced team and aims to deliver an exceptional customer experience.

The dispatcher will manage appointments, route planning, and communications between field staff and service teams, ensuring timely responses and smooth operations.