Service Scheduling Coordinator

Elite Fire Services LLC; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401K with a company match

Medical and dental insurance

Company paid Short Term Disability

Company paid Long Term Disability

Company paid Life insurance

Pre-tax accounts for health and dep. c

Aflac

Vacation and Personal time

Paid holidays

EEO compliance

Job summary

Elite Fire Services LLC is seeking a Service Scheduling Coordinator in Columbus, OH. The role requires strong organization, goal orientation, and excellent communication to manage inspections, repairs, and emergency services for a large customer base.

You will develop daily routes for 10+ technicians, perform data entry, and coordinate with multiple departments to ensure timely service delivery. Prior call center experience is preferred; compensation includes hourly pay and potential quarterly

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals.
• Self-Starter with great organization skills, especially time management skills.
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Must communicate very well with co-workers and customers.

Responsibilities

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Customer service

Communication skills

Analytical skills

Team player

Time management

Goal oriented

Organizational skills

Problem solving

Relationship building

Co-worker/customer communication

Job description

About the Company

Elite Fire Services is an affiliated company of Guardian Fire Protection and trusted provider of comprehensive fire protection and life safety solutions, proudly serving businesses in the Columbus and Cincinnati regions of Ohio for more than 30 years. With locations in Columbus and Blanchester, Elite Fire delivers end‑to‑end services including inspection, testing, maintenance, repair, and installation of fire alarms, fire extinguishers, sprinkler systems, fire pumps, emergency and exit lighting, backflow prevention, and commercial kitchen and hood suppression systems. Known for its service‑driven culture, clear communication, and 24/7 emergency support, Elite Fire helps customers stay safe, compliant, and inspection‑ready.

Learn more at www.EliteFire.org

About the Opportunity

Elite Fire Services is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self-Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Potential Quarterly Bonuses

Benefits

• 401K with a company match
• Medical and dental insurance
• Company paid Short
• Company paid Long Term Disability
• Company paid Life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Elite Fire Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.