Service Scheduling & Dispatch Specialist

Guardian Fire Protection Services, LLC; Rockville (MD); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401K with a company match

Medical and dental insurance

Company paid Short

Company paid Long Term Disability

Company paid Life insurance

Pre‑tax accounts for health and depend

Aflac

Vacation and Personal time

Paid holidays

Job summary

Guardian Fire Protection Services, LLC in Rockville, MD is seeking a Service Scheduling Coordinator to organize service calls, inspections, and emergency responses for a nationwide team. This role requires high accuracy, clear communication, and teamwork.

The ideal candidate thrives in a fast-paced environment, manages daily routes for 10+ technicians that meet revenue goals, and collaborates with multiple departments to ensure top-quality service.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• Self-Starter with great organization skills, especially time management skills.

Responsibilities

• Continually call our large customer data base to schedule appointments.
• Obtain information from customers for necessary inspections.
• Data entry of customer information.
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations.
• Answer customer calls to schedule inspections, repairs and emergency services.
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Skills

Call center experience

Scheduling

Customer service

Organization

Communication

Job description

Guardian Fire Protection Services, LLC in Rockville, MD is seeking a Service Scheduling Coordinator to organize service calls, inspections, and emergency responses for a nationwide team. This role requires high accuracy, clear communication, and teamwork.

The ideal candidate thrives in a fast-paced environment, manages daily routes for 10+ technicians that meet revenue goals, and collaborates with multiple departments to ensure top-quality service.