Service Dispatch & Scheduling Specialist

U.S.-Engineering-; Westminster (CO); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision plans

401(k) match

529 plan matching

Year-end bonus

Paid time off

Résumé du poste

U.S. Engineering Service in Westminster, CO, seeks a Service Coordinator to efficiently coordinate service calls and technician schedules while delivering exceptional customer experiences.

You will act as the communication hub for customers, technicians, and management, ensuring requests are scheduled, dispatched, and completed accurately and on time. This role handles daily dispatch operations, maintains schedules, and collaborates with Operations to optimize service delivery.

Qualifications

• Minimum 1 year in a customer service or administrative role (dispatch, operations, or accounting support).
• Experience as a Service Coordinator or Dispatcher preferred but not required.
• Knowledge of commercial HVAC systems, equipment, and terminology is a plus.

Responsabilités

• Coordinate dispatch, work assignments, and work order processes to ensure timely service delivery and accurate documentation.
• Serve as the primary point of contact for operational and technician support within the assigned region.
• Manage scheduling of preventive maintenance and service calls using the Dispatch Board.
• Ensure accurate client and job setup in operational software; open and close work orders as required.
• Communicate daily with Operations Management and Technicians to monitor assignments and service statuses.
• Collaborate with peer Service Coordinators on cross-regional work.
• Answer incoming calls, address customer requests, and provide professional customer support.

Connaissances

Customer service

Communication

Analytical thinking

Detail oriented

Teamwork

MS Office

Time management

Calm under pressure

Growth mindset

Formation

High School Diploma

Accounting coursework

Outils

SAMPro

Dispatch Board

CRM software

Description du poste

U.S. Engineering Service in Westminster, CO, seeks a Service Coordinator to efficiently coordinate service calls and technician schedules while delivering exceptional customer experiences.

You will act as the communication hub for customers, technicians, and management, ensuring requests are scheduled, dispatched, and completed accurately and on time. This role handles daily dispatch operations, maintains schedules, and collaborates with Operations to optimize service delivery.