Dynamic Dispatcher: Optimize Routes, Empower Service Teams

Guild Garage Group; Rockville, Gaithersburg (MD, MD); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Health, Vision, Dental benefits

401k and matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group is looking for an Experienced Dispatcher in Rockville, Maryland, to manage daily schedules for technicians and customers. The ideal candidate will have strong communication and multitasking skills, with over 2 years of dispatching or customer service experience.

You will be responsible for efficiently routing calls, updating schedules, and communicating with both technicians and customers. Benefits include health, vision, dental, 401k matching, and opportunities for growth within the company.

Qualifications

• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services is a plus.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Assign and route maintenance and repair calls efficiently.
• Manage and update schedules in real-time.
• Document customer interactions and ensure timely follow-ups.

Skills

Strong multitasking skills

Excellent communication skills

Proactive problem-solver

Team-oriented mindset

Solid understanding of contracts and warranties

Education

High School Diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group is looking for an Experienced Dispatcher in Rockville, Maryland, to manage daily schedules for technicians and customers. The ideal candidate will have strong communication and multitasking skills, with over 2 years of dispatching or customer service experience.

You will be responsible for efficiently routing calls, updating schedules, and communicating with both technicians and customers. Benefits include health, vision, dental, 401k matching, and opportunities for growth within the company.