Scheduling & Dispatch Specialist – Fire Safety

Marmic Fire & Safety Co.; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee ownership

Company-paid training

Tele-health services

401K with company match

Medical, Dental & Vision insurance

Paid time off (PTO)

Job summary

Marmic Fire & Safety is seeking a Customer Care Coordinator to oversee scheduling and dispatch for Technicians within a geographic region. You will implement SOPs, balance daily workloads, and collaborate with customers to set feasible appointment times.

The role emphasizes routing optimization, real-time adjustments, and ongoing process improvements to maximize productivity and service quality. This is a full-time, on-site position with a focus on teamwork and reliability.

Qualifications

• Associates degree preferred.
• 2+ years of experience in a scheduling/routing function or related operational role.
• Strong communication skills with demonstrated success working across teams in a matrixed organization.
• Ability to manage multiple commitments and time-sensitive priorities in a fast-paced environment.
• Sound judgment and exceptional problem-solving skills.
• Process-oriented mindset with a focus on continuous improvement.

Responsibilities

• Manage scheduling and dispatch for Technicians across a defined geography.
• Work with customers to determine acceptable schedules and assign technicians by skill and territory.
• Leverage routing tools to optimize technician productivity and minimize drive time.
• Communicate scheduling updates and reschedule as needed to customers.
• Monitor daily workload to reduce missed appointments and balance load.
• Identify opportunities for process improvements and SOP compliance.
• Review KPIs monthly and adjust activities to meet targets.

Skills

Scheduling expertise

Cross-functional collaboration

Route optimization

Communication skills

Multitasking

Education

Associates Degree Preferred

Tools

Routing software

Job description

Marmic Fire & Safety is seeking a Customer Care Coordinator to oversee scheduling and dispatch for Technicians within a geographic region. You will implement SOPs, balance daily workloads, and collaborate with customers to set feasible appointment times.

The role emphasizes routing optimization, real-time adjustments, and ongoing process improvements to maximize productivity and service quality. This is a full-time, on-site position with a focus on teamwork and reliability.