Fire Service Dispatch & Scheduling Specialist

Kids for the Future; Burbank (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

TRL Systems, Inc. in Burbank, CA is hiring a Service Coordinator to convert incoming service requests into scheduled calls and dispatch technicians. You will manage a service board, maintain CRM data, and ensure timely communication with customers and field staff.

The role focuses on high-quality customer service, accurate documentation, and collaboration across departments. Strong organizational skills, English fluency, and proficiency with MS Office are required.

Qualifications

• Ability to read, write, hear, speak, and comprehend English.
• Excellent written and verbal communication skills.
• Critical thinking, decision making and problem-solving skills.
• Planning and organizational abilities.
• Results oriented: ability to achieve targets within given time.
• Analytical skills to forecast and identify trends.
• Customer service driven.
• Geographical knowledge of service area.
• Fire Life Safety knowledge (preferred).
• Intermediate skill in MS Office suite.

Responsibilities

• Triages and schedules all incoming service requests; updates ticket content and communicates expectations.
• Supports Service Technicians in the field; assists with parts research or ordering.
• Assigns the most appropriate technician to each service ticket per availability.
• Manages Service Board and Dispatch Portal; monitors and updates tickets.
• Follows defined daily opening and closing procedures.
• Maintains CRM data accuracy and timely communications.
• Performs customer satisfaction follow-ups and escalates issues as needed.
• Collaborates with billing/collection teams; logs actions in CRM.
• Manages time and resources to meet deadlines; updates tickets daily.
• Ensures regular communication with customers via phone, email, or systems.

Skills

English proficiency

Communication skills

Problem solving

Planning & organizing

Customer service

MS Office

Geographical knowledge

Fire Life Safety knowledge

CRM software

Tools

CRM software

Job description

TRL Systems, Inc. in Burbank, CA is hiring a Service Coordinator to convert incoming service requests into scheduled calls and dispatch technicians. You will manage a service board, maintain CRM data, and ensure timely communication with customers and field staff.

The role focuses on high-quality customer service, accurate documentation, and collaboration across departments. Strong organizational skills, English fluency, and proficiency with MS Office are required.