Service Scheduling & Customer Liaison

New Bern Auto Group; New Bern (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical & Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plan

Family owned

Long-term security

Wellness program

Flexible schedule

Discounts

Job summary

New Bern Auto Group in New Bern, NC is seeking a friendly service coordinator who connects customers with service scheduling. You will answer questions about repairs and maintenance and help book and manage service appointments.

We offer medical and dental benefits, a 401K, paid time off, training, growth opportunities, and an employee vehicle purchase plan in a family-owned environment that values teamwork and service excellence.

Qualifications

• At least one previous role based in strong customer service experience.
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Responsibilities

• Answer customer calls and get them to the appropriate person.
• Schedule service reservations.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team & process development sessions - keeping positive relationships with teammates and dealership management.
• Utilize computer system daily.
• Organize and schedule shuttles, loaners, rentals, pickup and deliveries

Skills

Customer service

Communication

Team player

Computer skills

Tools

CRM software

Job description

New Bern Auto Group in New Bern, NC is seeking a friendly service coordinator who connects customers with service scheduling. You will answer questions about repairs and maintenance and help book and manage service appointments.

We offer medical and dental benefits, a 401K, paid time off, training, growth opportunities, and an employee vehicle purchase plan in a family-owned environment that values teamwork and service excellence.