Patient Services & Scheduling Liaison

CarolinaEast Health System; New Bern, Morehead City (NC, NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

CarolinaEast Health System in New Bern, North Carolina, is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. This role serves as a key liaison between patients and the medical support staff.

The position emphasizes delivering outstanding customer service and coordinating with various clinical teams to ensure smooth patient flow across the care continuum. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma or GED.
• Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct, answer phones, and schedule patients.
• Serve as a liaison between patient and medical support staff.

Skills

Customer service

Healthcare experience

Medical terminology

Tools

Word processing

Job description

CarolinaEast Health System in New Bern, North Carolina, is seeking a Patient Service Representative to greet and direct patients, answer phones, and schedule appointments. This role serves as a key liaison between patients and the medical support staff.

The position emphasizes delivering outstanding customer service and coordinating with various clinical teams to ensure smooth patient flow across the care continuum. Strong communication and basic computer skills are essential.