Service Lane Manager & Dispatcher — Customer-Focused Leader

New Bern Auto Group; New Bern (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

New Bern Auto Group in New Bern, NC is seeking an Automotive Service Lane Manager / Dispatcher to ensure service lane processes are followed and work is distributed to technicians efficiently. You will oversee dispatch, relay customer concerns, and drive productivity.

Ideal candidates have experience in service advising, a proven track record as a top performer, excellent customer service, and a valid driver's license.

Qualifications

• Experience in Service Advising and being a Top Performer.
• Strong focus on providing excellent customer service.
• Motivated and Enthusiastic.
• Driver's License.
• Background Screening.

Responsibilities

• Ensuring Processes are being followed in the Service Lane
• Dispatching Repair Orders to the appropriate Technicians
• Handling Customer Concerns
• Conducting Weekly Advisor Reviews
• Leading Meetings
• Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
• Closing Repair Orders
• Assist customers in servicing, repairing and explaining each service need.
• Filling in at the desk when needed
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Assisting in Hiring
• Monitoring Usage of Systems
• Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Skills

Service Advising experience

Top Performer

Customer service oriented

Motivated and Enthusiastic

Driver's License

Background Screening

Job description

New Bern Auto Group in New Bern, NC is seeking an Automotive Service Lane Manager / Dispatcher to ensure service lane processes are followed and work is distributed to technicians efficiently. You will oversee dispatch, relay customer concerns, and drive productivity.

Ideal candidates have experience in service advising, a proven track record as a top performer, excellent customer service, and a valid driver's license.