Automotive Service Advisor

New Bern Auto Group; New Bern (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical & Dental

401K Plan

Paid Time Off

Growth Opportunities

Paid Training

Employee Vehicle Plans

Long-term Security

Discounts on Services

Job summary

New Bern Auto Group in New Bern, NC is seeking Service Advisors to join our team. If you thrive in fast-paced environments and are dedicated to delivering top-notch customer service, we want to talk to you.

We currently have two positions open and expect them to fill quickly. You will check in vehicles, discuss needs with customers, assess warranties and history to guide maintenance, and propose additional services with clear benefits.

Responsibilities

• Check customer's vehicles in for service
• Discuss vehicle needs with customer
• Analyze remaining warranty, vehicle needs & vehicle history to recommend vehicle maintenance
• Offer additional needed services to guests and explains benefits
• Close out open tickets in a timely manner
• Provide an exceptional customer experience
• Communicate with customers while vehicle is being repaired
• Manage all open repair orders while in progress

Job description

New Bern Auto Group is searching for Service Advisors to join their team! Do you thrive in fast-paced environments and dedicate yourself to providing the best customer service experience possible? We want to talk to you!! We have two positions open & expect them to fill quickly.

What you'll do:

• Check customer's vehicles in for service
• Discuss vehicle needs with customer
• Analyze remaining warranty, vehicle needs & vehicle history to recommend vehicle maintenance
• Offer additional needed services to guests and explains benefits
• Close out open tickets in a timely manner
• Provide an exceptional customer experience
• Communicate with customers while vehicle is being repaired
• Manage all open repair orders while in progress

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

Who We Are

• Treat others better than you expect them to treat you
• Smile when you talk
• Be a person of action. Tomorrow is too late.
• Have fun. Happiness is a choice.
• Listen to understand, not to respond.
• Attack problems, not people.
• Look the part, be the part and be on time
• Persist without exception
• Let the mission determine the decision