Service Scheduling & Customer Experience Coordinator

Germain Honda of Dublin; Naples, Northern (FL, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401(k) with employer match

Paid vacation and holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to efficiently schedule and confirm service appointments for the service department. This role requires excellent communication and strong attention to detail to provide a seamless customer experience.

You will manage the appointment calendar, respond to phone calls and emails, and coordinate with service advisors and technicians. A friendly, professional demeanor and solid computer skills are essential.

Qualifications

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Skills

Communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Organizational skills

Computer skills

Courteous demeanor

Positive and hardworking

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to efficiently schedule and confirm service appointments for the service department. This role requires excellent communication and strong attention to detail to provide a seamless customer experience.

You will manage the appointment calendar, respond to phone calls and emails, and coordinate with service advisors and technicians. A friendly, professional demeanor and solid computer skills are essential.