Service Appointment Coordinator

Germain Chevrolet GMC of Sidney; Naples, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation/holidays

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL. This full-time role emphasizes scheduling service appointments and maintaining clear customer communication to ensure a smooth service experience.

The ideal candidate has excellent communication and organizational skills, with a comfort level in a fast-paced automotive service environment. Pay is based on experience, with a comprehensive benefits package available.

Qualifications

• Excellent communication skills required.
• Attention to detail and strong organizational abilities.
• Customer service experience is a plus and helpful for client interactions.
• Knowledge of automotive service industry preferred.
• Prompt and courteous demeanor and professional attitude.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Attention to detail

Organizational skills

Customer service experience

Computer skills

Positive attitude

Industry knowledge

Job description

Germain Lexus of Naples

Service Appointment Coordinator

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Appointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.