Service Appointment Specialist – Seamless Scheduling & Customer Care

Germain Motor Company; Naples (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with company match

Paid vacation/holidays

Competitive wage plans

Professional development

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments in the Naples, FL area. This role emphasizes excellent communication, strong organizational skills, and attention to detail to ensure a smooth customer experience.

Responsibilities include managing the appointment calendar, following up with customers, answering calls and emails about appointments, and coordinating with service advisors and technicians.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Computer skills

Tools

MS Office

CRM software

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments in the Naples, FL area. This role emphasizes excellent communication, strong organizational skills, and attention to detail to ensure a smooth customer experience.

Responsibilities include managing the appointment calendar, following up with customers, answering calls and emails about appointments, and coordinating with service advisors and technicians.