Service Experience Scheduler: Customer-Centric

Germain Honda; Naples, Northern (FL, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

Vision Insurance

401(k) Savings Plan with Employer Mech

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and(

Company Outings and Activities

Employee Discounts

Job summary

Germain Lexus of Naples seeks a Service Appointment Coordinator to schedule and confirm service appointments in the Naples, FL service department. This full-time role pays based on experience and emphasizes clear communication with customers.

The position requires managing the appointment calendar, answering calls and emails, and coordinating with service advisors and technicians to ensure a smooth customer experience.

Qualifications

• Excellent communication skills and a customer-focused mindset.
• Previous experience in customer service is a plus.
• Knowledge of the automotive service industry preferred.
• Attention to detail and strong organizational abilities.
• Prompt, courteous demeanor and a positive work ethic.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication

Customer service experience

Automotive service industry knowledge

Attention to detail

Prompt and courteous demeanor

Strong computer skills

Positive and hardworking personality

Job description

Germain Lexus of Naples seeks a Service Appointment Coordinator to schedule and confirm service appointments in the Naples, FL service department. This full-time role pays based on experience and emphasizes clear communication with customers.

The position requires managing the appointment calendar, answering calls and emails, and coordinating with service advisors and technicians to ensure a smooth customer experience.