Automotive Service Scheduler — Growth, Benefits & Impact

Germain BMW; Naples, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Vacation

Professional Development

Employee Discounts

Job summary

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the service department. This role requires strong communication and meticulous attention to detail to ensure a smooth customer experience.

The ideal candidate will manage the appointment calendar, handle inquiries by phone and email, and collaborate with service advisors and technicians.

Qualifications

• Excellent communication skills required.
• Previous customer service experience is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and strong organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Job description

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the service department. This role requires strong communication and meticulous attention to detail to ensure a smooth customer experience.

The ideal candidate will manage the appointment calendar, handle inquiries by phone and email, and collaborate with service advisors and technicians.