Service Appointment Coordinator | Career Growth & Benefits

Germain Honda of Ann Arbor; Naples, Northern (FL, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid Vacation/Holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to efficiently schedule and confirm service appointments. You will work closely with the service team to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, and comfort with computer systems. We offer comprehensive benefits and opportunities for professional growth.

Qualifications

• Excellent communication skills and professional phone etiquette.
• Prior customer service experience is a plus.
• Knowledge of the automotive service industry is preferred.
• Strong attention to detail and organizational abilities.
• Prompt, courteous, and reliable demeanor.
• Able to work with a team and adapt to a fast-paced environment.
• Proficient with computers and basic software.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Organizational skills

Professional and courteous demeanor

Strong computer skills

Tools

CRM software

MS Office

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to efficiently schedule and confirm service appointments. You will work closely with the service team to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, and comfort with computer systems. We offer comprehensive benefits and opportunities for professional growth.