Automotive Service Scheduling Specialist

Germain Ford of Beavercreek; Naples, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to schedule and confirm service appointments, manage the calendar, and coordinate with service advisors and technicians to ensure a seamless customer experience. The role requires excellent communication, attention to detail, and strong computer skills.

Prior customer service experience and knowledge of the automotive service industry are a plus.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication

Strong computer skills

Attention to detail

Organizational skills

Positive attitude

Prompt and courteous

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator in Naples, FL to schedule and confirm service appointments, manage the calendar, and coordinate with service advisors and technicians to ensure a seamless customer experience. The role requires excellent communication, attention to detail, and strong computer skills.

Prior customer service experience and knowledge of the automotive service industry are a plus.