Service & Scheduling Coordinator

Engel Group

York (York County)

On-site

USD 40,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Health, dental and vision insurance

401k with match

3 weeks PTO

Employer-paid life insurance

Long and short-term disability

Employee-centric environment

Job summary

ENGEL Machinery North America is seeking a Service Administrative Coordinator to provide critical administrative support to Scheduling, Service Management, and Project Management teams. The role involves handling customer inquiries, maintaining records, and assisting with special projects in a fast-paced environment.

The ideal candidate will have 1–3 years of administrative experience, proficiency in Microsoft Office, and excellent communication.

Qualifications

1–3 years of experience in administrative support, customer service, or office coordination.
Salesforce experience is a plus.
Proficiency with Microsoft Office and strong communication skills are essential.

Responsibilities

Monitor and manage incoming service cases in Salesforce.
Review new cases for completeness and accuracy.
Prioritize cases based on urgency, downtime, customer impact, and obligations.
Assign or route cases to service coordinators, technical support, or spare parts.
Ensure all communications and updates are logged to the correct cases.
Create/modify service documents (orders, quotes, invoices, credit notes).
Correspond with customers about service requests.
Assist scheduling, project management, and service management teams.
Perform other duties or special projects as assigned.