Service Admin & Scheduling Coordinator (Salesforce)

ENGEL North America; York (York County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid time off (3+ weeks)

Employer paid life insurance

Long & short-term disability

Employee-centric environment

Job summary

ENGEL Machinery North America has a vacancy for a Service Administrative Coordinator. This role provides administrative support to Scheduling, Service Management, and Project Management teams, handling client inquiries, maintaining records, and supporting processes to keep information organized.

Ideal candidates will have strong organizational skills, proactive communication, and proficiency in standard office software. Salesforce experience is a plus in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in administrative support, customer service, or office coordination.
• Salesforce experience is a plus.

Responsibilities

• Monitor and manage incoming service cases in Salesforce.
• Review new cases for completeness and accuracy.
• Prioritize cases based on urgency, downtime, and contractual obligations.
• Assign or route cases to appropriate service coordinators, technical support, or spare parts team.
• Communicate with customers regarding service requests.
• Assist scheduling, project management, and service management teams.

Skills

Microsoft Office

Communication

Independence

Multitasking

Time management

Attention to detail

Team player

Organizational skills

Customer service

Education

High school diploma

Tools

Salesforce

Job description

ENGEL Machinery North America has a vacancy for a Service Administrative Coordinator. This role provides administrative support to Scheduling, Service Management, and Project Management teams, handling client inquiries, maintaining records, and supporting processes to keep information organized.

Ideal candidates will have strong organizational skills, proactive communication, and proficiency in standard office software. Salesforce experience is a plus in a fast-paced environment.