Service Operations & Scheduling Coordinator

Engel North America; Wago Junction (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO (vacation pay and holiday pay)

Job summary

Engel North America is seeking a Service Administrative Coordinator to support Scheduling, Service Management, and Project Management teams. The role coordinates day-to-day activities, handles client inquiries, maintains accurate records, and keeps information and tasks organized.

Candidates should be proactive, organized, and proficient with standard office software. The position integrates with multiple service functions and may involve special projects as needed.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in administrative support, customer service, or office coordination.
• Salesforce experience is a plus.

Responsibilities

• Monitor and manage incoming service cases in Salesforce.
• Review new cases for completeness and accuracy.
• Prioritize cases based on urgency, machine downtime, customer impact, and contractual obligations.
• Assign or route cases to the appropriate service coordinators, technical support, or spare parts team.
• Ensure all customer communications and internal updates are directed to the applicable cases.
• Create and alter service documents (service orders, quotes, invoices, credit notes).
• Correspond with customer regarding service requests.
• Assist scheduling, project management, and service management teams.
• Performs other duties or special projects as required or as assigned by a supervisor.

Skills

Microsoft Office

Communication

Independent work

Multi-tasking

Organized

Team-player

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Engel North America is seeking a Service Administrative Coordinator to support Scheduling, Service Management, and Project Management teams. The role coordinates day-to-day activities, handles client inquiries, maintains accurate records, and keeps information and tasks organized.

Candidates should be proactive, organized, and proficient with standard office software. The position integrates with multiple service functions and may involve special projects as needed.