Equipment Service Coordinator

Alta Equipment Company; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Training

Benefits package (medical, dental, and

401(k) with match

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is hiring a Service Coordinator to manage service interactions with customers, technicians, parts and vendors. You will schedule and confirm service appointments, open and close work orders, and ensure accurate costing and documentation with a focus on reliability and efficient workflow.

The role requires strong computer skills, excellent communication, and the ability to manage multiple tasks, with emphasis on meeting deadlines and collaborating across departments.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Excellent time management and the ability to communicate with all levels of coworkers and customers.
• Ability to read and interpret documents such as safety rules and maintenance instructions.
• Basic arithmetic and numeracy skills with money, weight, volume, and distance.

Responsibilities

• Answer internal and customer service calls.
• Weekly payroll timecard entry.
• Open and close work orders and record story lines.
• Cost work orders at a rate of minimum 225 segments per month.
• Follow up with inter-company departments on open issues.
• Monitor work in process (WIP).
• Schedule periodic maintenance for customer equipment.
• Schedule transportation for equipment moves to branches or customers.
• Cross-train with other admin staff for back-up.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles into daily activities.
• Maintain consistent attendance and be ready for work at start time.

Skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Communication skills

Time management

Numeracy

Tools

ERP system

Job description

Alta Equipment Group is hiring a Service Coordinator to manage service interactions with customers, technicians, parts and vendors. You will schedule and confirm service appointments, open and close work orders, and ensure accurate costing and documentation with a focus on reliability and efficient workflow.

The role requires strong computer skills, excellent communication, and the ability to manage multiple tasks, with emphasis on meeting deadlines and collaborating across departments.