Service Scheduling & Billing Coordinator

ALP Industries, Inc.; Lancaster (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Job summary

ALP Industries, Inc. is seeking a Service Coordinator to handle day-to-day scheduling, coordinate staffing, and verify service availability with customers.

You will secure and schedule rental equipment, communicate discrepancies to the Field Operations Supervisor, and prepare data for billing while entering service work into InspectAll. Qualifications include 1–2 years in customer service, a high school diploma, and familiarity with overhead rigging.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Experience in Manufacturing or Automotive industry preferred.
• Demonstrates strong interpersonal and customer service skills.
• Familiarity with overhead material handling & rigging industry.
• Ability to read and interpret service statements and work orders.
• Proficient in MS Word and Excel.
• Exhibits time management and organizational skills.

Responsibilities

• Scheduling – Maximizing output of department.
• Auditing all reports no later than the next business day.
• Confirming scheduling with end users and Field Operatives.
• Source and track supplies needed to complete work.
• Assemble job information for billing.
• Retrieve Purchase Orders from customers.
• Assist with Compliance activities and 6S Audits.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

MS Word & Excel

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

ALP Industries, Inc. is seeking a Service Coordinator to handle day-to-day scheduling, coordinate staffing, and verify service availability with customers.

You will secure and schedule rental equipment, communicate discrepancies to the Field Operations Supervisor, and prepare data for billing while entering service work into InspectAll. Qualifications include 1–2 years in customer service, a high school diploma, and familiarity with overhead rigging.