Service Operations Coordinator: Scheduling & Client Support

Capco Crane & Hoist, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental plans

401(k)

Paid holidays and vacations

Yearly performance-based bonuses

Job summary

Capco Crane & Hoist, Inc. in Milwaukee seeks a Service Coordinator to handle day-to-day scheduling, workload management, and customer communications.

You will ensure rental equipment is secured and delivered on time, assist with billing, and record service work in InspectAll; familiarity with overhead crane terminology is a plus.

Candidates should have 1–2 years in a customer service role and a high school diploma or GED, with manufacturing or automotive experience welcomed.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Related keywords: service advisor, automotive, service writer, automotive service advisor.
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Responsibilities

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Skills

Customer service

Automotive industry

Manufacturing industry

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Capco Crane & Hoist, Inc. in Milwaukee seeks a Service Coordinator to handle day-to-day scheduling, workload management, and customer communications.

You will ensure rental equipment is secured and delivered on time, assist with billing, and record service work in InspectAll; familiarity with overhead crane terminology is a plus.

Candidates should have 1–2 years in a customer service role and a high school diploma or GED, with manufacturing or automotive experience welcomed.