Service Coordinator

ALP Industries, Inc.; Lancaster (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Job summary

ALP Industries, Inc. is seeking a Service Coordinator to handle day-to-day scheduling, coordinate staffing, and verify service availability with customers.

You will secure and schedule rental equipment, communicate discrepancies to the Field Operations Supervisor, and prepare data for billing while entering service work into InspectAll. Qualifications include 1–2 years in customer service, a high school diploma, and familiarity with overhead rigging.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Experience in Manufacturing or Automotive industry preferred.
• Demonstrates strong interpersonal and customer service skills.
• Familiarity with overhead material handling & rigging industry.
• Ability to read and interpret service statements and work orders.
• Proficient in MS Word and Excel.
• Exhibits time management and organizational skills.

Responsibilities

• Scheduling – Maximizing output of department.
• Auditing all reports no later than the next business day.
• Confirming scheduling with end users and Field Operatives.
• Source and track supplies needed to complete work.
• Assemble job information for billing.
• Retrieve Purchase Orders from customers.
• Assist with Compliance activities and 6S Audits.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

MS Word & Excel

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Service Coordinator position is responsible for Day-to-Day scheduling. Managing workload and staffing requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location. Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to appropriate customer contact. Quote any immediate / emergency parts needed. Close jobs and prepare for billing in a timely manner. Enter all service work into InspectAll for repairs. Retrieve P.O.'s from customers. Provide support during and after business hours.

KPI’s

Efficiency (Budget Vs. Actual Field Hours)

Operational Efficiency (Days Since Last Labor to Invoice)

OT Rate

Reports to: Regional Manager

Duties & Responsibilities:

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications:

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
  Related keywords: service advisor, automotive, service writer, automotive service advisor
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Physical Ability Requirements:

Ability to work in an office environment sitting and standing.

Visiting customer's sites that includes: