Field Operations Service Coordinator

All-Lift Systems, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

All-Lift Systems in Milwaukee seeks a Service Coordinator to manage day-to-day scheduling, workload and staffing, and to contact customers for service availability. You will ensure rental equipment is secured and delivered on time, and you will enter service work into InspectAll for repairs.

You will support after-hours operations, retrieve P.O.s, assist with compliance and audits, and prepare reports for billing.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Responsibilities

• Scheduling – Maximizing output of department.
• Auditing all reports no later than the next business day.
• Confirming scheduling with end users and Field Operatives.
• Source and track supplies needed to complete work.
• Assemble job information for billing.
• Retrieve Purchase Orders from customers.
• Assist with Compliance activities and 6S Audits.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Time management

Reading service statements

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

All-Lift Systems in Milwaukee seeks a Service Coordinator to manage day-to-day scheduling, workload and staffing, and to contact customers for service availability. You will ensure rental equipment is secured and delivered on time, and you will enter service work into InspectAll for repairs.

You will support after-hours operations, retrieve P.O.s, assist with compliance and audits, and prepare reports for billing.