Service Coordinator

Lift Solutions Holdings, LLC; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Lift Solutions Holdings, LLC is seeking a Service Coordinator to manage day-to-day scheduling, workloads, and staffing while coordinating with customers for service availability and delivery of rental equipment. The role involves collaboration with the Field Operations Supervisor to resolve issues in technician documentation and to ensure timely billing.

The position requires 1–2 years in customer service, familiarity with MS Word/Excel, and comfort with inspecting and tracking service work.

Qualifications

• 1–2 years of experience in a customer service role.
• Manufacturing or automotive industry experience preferred.

Responsibilities

• Schedule daily workload and staffing to maximize efficiency.
• Audit reports and ensure completion by the next business day.
• Confirm scheduling with end users and field operatives.
• Source and track supplies needed to complete work.
• Estimate immediate customer needs and urgent service requests.
• Assemble job information for billing and retrieve Purchase Orders.
• Assist with Compliance activities and 6S Audits.

Skills

Customer service

Interpersonal skills

Communication

Time management

Organizational skills

Education

High School Diploma

Tools

InspectAll

MS Word

Excel

Job description

Position Summary

Service Coordinator position is responsible for Day-to-Day scheduling. Managing workload and staffing requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location. Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to appropriate customer contact. Quote any immediate / emergency parts needed. Close jobs and prepare for billing in a timely manner. Enter all service work into InspectAll for repairs. Retrieve P.O.'s from customers. Provide support during and after business hours.

Position Summary

Service Coordinator position is responsible for Day-to-Day scheduling. Managing workload and staffing requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location. Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to appropriate customer contact. Quote any immediate / emergency parts needed. Close jobs and prepare for billing in a timely manner. Enter all service work into InspectAll for repairs. Retrieve P.O.'s from customers. Provide support during and after business hours.

KPI's

• Efficiency (Budget Vs. Actual Field Hours)
• Tech Utilization
• Operational Efficiency (Days Since Last Labor to Invoice)
• OT Rate

Reports to

Regional Manager

Duties & Responsibilities

• Scheduling - Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Estimate / quote immediate customer needs (Urgent Service)
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required. Related keywords: service advisor, automotive, service writer, automotive service advisor
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates patience.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman's understandable terms for explanatory purposes.
• Pays close attention to detail.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.
• Demonstrates excellent telephone and e-mail etiquette.

Physical Ability Requirements

Ability to work in an office environment sitting and standing.

Visiting Customer's Sites That Includes

• Climbing ladders, stairs
• Enduring heat
• Enduring damp dusty atmospheres