Service Coordinator

Lift Solutions Holdings; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Lift Solutions Holdings is seeking a Service Coordinator responsible for day-to-day scheduling, managing workload and staffing, contacting customers for service availability, and ensuring rental equipment is secured and delivered on time.

You will audit technician documentation, enter service work into InspectAll, retrieve POs, support after-hours operations, and prepare items for billing while tracking KPIs such as field hours and operational efficiency.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Demonstrates strong interpersonal and customer service skills.

Responsibilities

• Scheduling and maximizing output of the department.
• Auditing all reports no later than the next business day.
• Confirming scheduling with end users and Field Operatives.
• Source and track supplies needed to complete work.
• Estimate quote immediate customer needs.
• Urgent Service.
• Assemble job information for billing.
• Retrieve Purchase Orders from customers.
• Assist with Compliance activities and 6S Audits.

Skills

Customer service

Scheduling

Communication

Organizational skills

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Position Summary

Service Coordinator position is responsible for Day to Day scheduling Managing workload and staffing requirements Contacting and verifying customers for service availability Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation Audit reports for completion and send to appropriate customer contact Quote any immediate emergency parts needed Close jobs and prepare for billing in a timely manner Enter all service work into InspectAll for repairs Retrieve POs from customers Provide support during and after business hours KPIs Efficiency Budget Vs Actual Field Hours Tech Utilization Operational Efficiency Days Since Last Labor to Invoice OT Rate Reports to Regional Manager

Duties & Responsibilities

• Scheduling Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Estimate quote immediate customer needs
• Urgent Service
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications

• 1 to 2 years of experience in a customer service role
• High school diploma or GED required
• Previous work experience in Manufacturing or Automotive industry required
• Related keywords service advisor automotive service writer automotive service advisor
• Demonstrates strong interpersonal and customer service skills
• Maintains professional but friendly demeanor
• Possesses knowledge of overhead material handling & rigging industry
• Demonstrates patience
• Demonstrates strong organizational skills
• Able to read and interpret service statements and work orders
• Communicates clearly and effectively
• Exhibits ability to understand and interpret Overhead Crane & Hoist Rigging terminology
• Able to translate Overhead Crane & Hoist Rigging into laymans understandable terms for explanatory purposes
• Pays close attention to detail
• Exhibits ability to remain calm and polite when dealing with frustrated customers
• Possesses basic computer skills and is familiar with MS Word and Excel
• Manages time efficiently
• Demonstrates excellent telephone and e mail etiquette

Physical Ability Requirements

• Ability to work in an office environment sitting and standing
• Visiting customers sites that includes Climbing ladders stairs
• Enduring heat
• Enduring damp dusty atmospheres