Service Scheduler — Friendly, Organized, Customer-Focused

Eau Claire Ford Lincoln; Eau Claire (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with company match

Paid training

Paid time off

Employee discounts

Opportunities for advancement

A supportive team that enjoys working

Hourly pay between $16.50-$20 based on

experience

Job summary

Eau Claire Ford Lincoln is seeking a Service Scheduler who loves helping people and staying organized. You’ll be the first impression for service customers, scheduling appointments, coordinating transportation, and guiding maintenance options. No automotive experience is needed; a positive attitude and willingness to learn are valued.

This on-site role offers a friendly team, paid training, and opportunities for advancement with hourly pay between $16.50 and $20, plus comprehensive benefits.

Qualifications

• Friendly and genuinely enjoys helping people.
• Organized and able to multitask.
• Comfortable talking on the phone throughout the day.
• Positive, dependable, and a team player.
• Detail-oriented.
• Comfortable using computers and learning new software.
• Able to stay calm in a fast-paced environment.

Responsibilities

• Answer incoming phone calls with energy and professionalism.
• Schedule service appointments efficiently.
• Help customers understand their maintenance and repair options.
• Coordinate pick-up and delivery appointments.
• Assist customers with Mobile Service scheduling.
• Follow up with customers regarding upcoming maintenance.
• Reschedule appointments when needed while keeping technicians' schedules productive.
• Work closely with service advisors and technicians to ensure a smooth customer experience.
• Keep appointment information accurate and organized.
• Help identify opportunities to improve customer satisfaction.

Skills

Phone communication

Organization

Customer service oriented

Multitasking

Detail oriented

Computer skills

Team player

Positive attitude

Job description

Eau Claire Ford Lincoln is seeking a Service Scheduler who loves helping people and staying organized. You’ll be the first impression for service customers, scheduling appointments, coordinating transportation, and guiding maintenance options. No automotive experience is needed; a positive attitude and willingness to learn are valued.

This on-site role offers a friendly team, paid training, and opportunities for advancement with hourly pay between $16.50 and $20, plus comprehensive benefits.