Service Scheduler

Eau Claire Ford Lincoln; Eau Claire (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with company match

Paid training

Paid time off

Employee discounts

Opportunities for advancement

A supportive team that enjoys working

Hourly pay between $16.50-$20 based on

experience

Job summary

Eau Claire Ford Lincoln is seeking a Service Scheduler who loves helping people and staying organized. You’ll be the first impression for service customers, scheduling appointments, coordinating transportation, and guiding maintenance options. No automotive experience is needed; a positive attitude and willingness to learn are valued.

This on-site role offers a friendly team, paid training, and opportunities for advancement with hourly pay between $16.50 and $20, plus comprehensive benefits.

Qualifications

• Friendly and genuinely enjoys helping people.
• Organized and able to multitask.
• Comfortable talking on the phone throughout the day.
• Positive, dependable, and a team player.
• Detail-oriented.
• Comfortable using computers and learning new software.
• Able to stay calm in a fast-paced environment.

Responsibilities

• Answer incoming phone calls with energy and professionalism.
• Schedule service appointments efficiently.
• Help customers understand their maintenance and repair options.
• Coordinate pick-up and delivery appointments.
• Assist customers with Mobile Service scheduling.
• Follow up with customers regarding upcoming maintenance.
• Reschedule appointments when needed while keeping technicians' schedules productive.
• Work closely with service advisors and technicians to ensure a smooth customer experience.
• Keep appointment information accurate and organized.
• Help identify opportunities to improve customer satisfaction.

Skills

Phone communication

Organization

Customer service oriented

Multitasking

Detail oriented

Computer skills

Team player

Positive attitude

Job description

Do you love helping people, staying organized, and being the person who keeps everything running smoothly? We're looking for someone who enjoys talking with people, solving problems, and creating a great customer experience from the very first phone call. As our Service Scheduler, you'll be the first impression for many of our service customers. You'll help them schedule appointments, answer questions, coordinate transportation, and make vehicle maintenance as easy as possible. No automotive experience? That's okay, we can teach you cars. We can't teach a positive attitude, kindness, and a willingness to learn.

What You'll Do

• Answer incoming phone calls with energy and professionalism.
• Schedule service appointments efficiently.
• Help customers understand their maintenance and repair options.
• Coordinate pick-up and delivery appointments.
• Assist customers with Mobile Service scheduling.
• Follow up with customers regarding upcoming maintenance.
• Reschedule appointments when needed while keeping technicians' schedules productive.
• Work closely with service advisors and technicians to ensure a smooth customer experience.
• Keep appointment information accurate and organized.
• Help identify opportunities to improve customer satisfaction.

We'd Love Someone Who Is

• Friendly and genuinely enjoys helping people.
• Organized and able to multitask.
• Comfortable talking on the phone throughout the day.
• Positive, dependable, and a team player.
• Detail-oriented.
• Comfortable using computers and learning new software.
• Able to stay calm in a fast-paced environment.

Bonus Points If You Have

• Customer service experience
• Scheduling or administrative experience
• Call center experience
• Automotive dealership experience (not required)

What We Offer

• Hourly Pay between $16.50-$20 based on experience.
• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid training
• Paid time off
• Employee discounts
• Opportunities for advancement
• A supportive team that enjoys working together

Why You'll Love It Here

We celebrate wins, help one another, laugh often, and believe that taking great care of our employees leads to taking great care of our customers. If you enjoy making someone's day a little easier and want to be part of a team that values people, we'd love to meet you.