Service Scheduler & Customer Experience Pro

Hireology; Eau Claire (WI); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with company match

Paid training

Paid time off

Employee discounts

Opportunities for advancement

Job summary

Hireology is seeking a friendly Service Scheduler in Eau Claire, WI, to be the first point of contact for service customers. You’ll schedule, coordinate transportation, and simplify vehicle maintenance for busy clients. No automotive experience is required—we’ll teach you the cars, while your positive attitude and willingness to learn shine.

You’ll answer calls, manage appointments, and help customers explore options. A supportive team and opportunities for growth await.

Qualifications

• Ability to schedule service appointments and coordinate transportation.
• Strong phone communication and organizational skills.
• Positive attitude and willingness to learn.

Responsibilities

• Answer incoming phone calls with energy and professionalism.
• Schedule service appointments efficiently.
• Help customers understand their maintenance and repair options.
• Coordinate pick-up and delivery appointments.
• Assist customers with Mobile Service scheduling.
• Follow up with customers regarding upcoming maintenance.
• Reschedule appointments while keeping schedules productive.
• Work closely with service advisors and technicians to ensure a smooth customer experience.
• Keep appointment information accurate and organized.
• Help identify opportunities to improve customer satisfaction.

Skills

Phone etiquette

Organizational skills

Multitasking

Customer service

Team player

Detail-oriented

Computer literacy

Job description

Hireology is seeking a friendly Service Scheduler in Eau Claire, WI, to be the first point of contact for service customers. You’ll schedule, coordinate transportation, and simplify vehicle maintenance for busy clients. No automotive experience is required—we’ll teach you the cars, while your positive attitude and willingness to learn shine.

You’ll answer calls, manage appointments, and help customers explore options. A supportive team and opportunities for growth await.