Service Scheduler & Dispatcher (Pacific Time Zone)

Henry Schein; Northern (KY); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company match

PTO

Paid parental leave

Income protection

Work Life Assistance Program

Flexible Spending Accounts

Educational benefits

Worldwide scholarship program

Volunteer opportunities

Job summary

Brasseler USA Inc. is seeking a Service Coordinator to serve as the primary contact for field service requests, coordinating equipment service from intake through scheduling and dispatch.

The role prioritizes emergencies and collaborates with technicians, sales and field management to ensure timely service delivery. The position handles calls, emails, and planning, maintaining updates and coordinating with multiple stakeholders.

Qualifications

• Ability to manage a high volume of emails and telephone calls.
• Strong time management skills and the ability to prioritize work and meet deadlines.
• Customer service oriented and the ability to work with complex issues.
• Ability to plan and arrange activities.
• Very good interpersonal communication skills.
• Very good written and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task.
• Ability to manage conflict.
• Capacity to work effectively under pressure.
• Establish productive working relationships at multiple levels within the organization.

Responsibilities

• Creates work orders, scheduling and dispatch technicians for equipment service, or emergency repairs for customers.
• Partners with the District Manager regarding scheduling practices, including attending service planning meetings.
• Receives high volume of telephone calls and emails from sales, service, technicians, field management, and customers.
• Answers general questions from customers about equipment and service.
• Reroutes calls as necessary to the correct departments, and tracks calls appropriately.
• Schedules service calls with technicians and maintains frequent communication throughout the day to help plan and organize their time.
• Determines which calls require troubleshooting, based on predetermined call type selection
• Reviews open work orders to ensure they are assigned to a technician.
• Participates in special projects and performs other duties as required
• Provides feedback to leadership regarding observations related to on time arrivals, reschedules, repeat job visits, and job refusals.
• Participates in special projects and performs other duties as required.

Skills

Email management

Time management

Attention to detail

Customer service

Communication

Teamwork

Conflict management

Prioritization

Education

High School diploma

Bachelor’s degree preferred

Job description

Brasseler USA Inc. is seeking a Service Coordinator to serve as the primary contact for field service requests, coordinating equipment service from intake through scheduling and dispatch.

The role prioritizes emergencies and collaborates with technicians, sales and field management to ensure timely service delivery. The position handles calls, emails, and planning, maintaining updates and coordinating with multiple stakeholders.