Dynamic Service Dispatcher & Scheduler

The Brewer-Garrett Company; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Employer Match

STD, LTD paid by employer

Life and Critical Care Insurance

HSA & FSA

Employee Assistance Program

Paid-time off

On-site gym

Open-door policy

Collaborative culture

Job summary

The Brewer-Garrett Company is seeking a Service Coordinator to centralize our service team, scheduling and directing technicians to respond to customers promptly and efficiently. You’ll solve problems, make decisions, build relationships, and see the impact of your work with customers and team members.

This role is ideal for someone who thrives on keeping operations moving, prioritizing work, and maintaining strong communication across departments.

Qualifications

• High School Diploma or equivalent required.
• Minimum of five (5) years of experience in a customer service, dispatching, or scheduling role preferred.
• Experience supporting field service, maintenance, or technical operations preferred.

Responsibilities

• Communicate, prioritize, and coordinate work assignments through phone and email with technicians, managers, and customers
• Schedule preventive maintenance, reactive service calls, and project work in alignment with contractual requirements and operational capacity
• Generate preventive maintenance (PM) work orders monthly and ensure work is scheduled within assigned service windows
• Schedule preventive maintenance a minimum of two (2) weeks in advance with customers whenever possible
• Dispatch appropriate technicians based on skill level, nature of work, location, and urgency
• Provide logistical and administrative support to field personnel to maximize productivity and efficiency
• Calculate material needs and enter purchase order information accurately and timely
• Ensure technicians are completing paperwork properly, that it is submitted, and received, including work orders, tasking documents, and start-up sheets
• Complete weekly audits to ensure accuracy and completeness of service orders from technicians
• Conduct daily technician check-out processes to confirm work completion and address outstanding issues
• Maintain awareness of customers identified as credit risks and communicate concerns appropriately
• Be aware of financial performance risks of service contracts and projects; notify the Service Manager if financial targets are at risk
• Review and address required follow-up calls weekly to ensure timely follow-up and resolution
• Attend kick-off meetings for new service contracts as required
• Perform other duties as assigned within the scope of the role

Skills

Phone skills

MS Office

Organizational skills

Work under pressure

Verbal and written communication

Professionalism

Interdepartmental relationships

Attention to detail

Time management

Attendance reliability

Education

High School Diploma or equivalent

Job description

The Brewer-Garrett Company is seeking a Service Coordinator to centralize our service team, scheduling and directing technicians to respond to customers promptly and efficiently. You’ll solve problems, make decisions, build relationships, and see the impact of your work with customers and team members.

This role is ideal for someone who thrives on keeping operations moving, prioritizing work, and maintaining strong communication across departments.