Service Scheduler & Dispatch Lead

The Brewer-Garrett Company; Cleveland (OH); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision

401(k) with Employer Match

STD/LTD paid by employer

Life and Critical Care Insurance

HSA & FSA

Employee Assistance Program

Paid-time off

On-site gym

Open-door policy

Collaborative culture

Zusammenfassung

The Brewer-Garrett Company is seeking a Service Coordinator to be at the heart of our service team, scheduling and directing technicians to respond to customer needs promptly. You will influence efficiency, service quality, and customer relationships through organized work flow and proactive communication.

You will coordinate PMs, calls, and projects, ensuring paperwork is complete and service windows are respected, while collaborating across departments to meet contractual commitments and

Qualifikationen

• High School Diploma or equivalent required.
• Minimum of five (5) years of experience in a customer service, dispatching, or scheduling role preferred.
• Experience supporting field service, maintenance, or technical operations preferred.

Aufgaben

• Coordinate work assignments with technicians, managers, and customers via phone and email.
• Schedule preventive maintenance, reactive service calls, and project work per contracts.
• Generate PM work orders monthly and fit them within service windows.
• Distribute work to technicians based on skill, location, and urgency.
• Provide administrative support to field personnel to boost productivity.

Kenntnisse

Customer service

Dispatching

Scheduling

MS Office

Communication

Time management

Organizational skills

Ausbildung

High School Diploma

Tools

Microsoft Office Suite

Jobbeschreibung

The Brewer-Garrett Company is seeking a Service Coordinator to be at the heart of our service team, scheduling and directing technicians to respond to customer needs promptly. You will influence efficiency, service quality, and customer relationships through organized work flow and proactive communication.

You will coordinate PMs, calls, and projects, ensuring paperwork is complete and service windows are respected, while collaborating across departments to meet contractual commitments and