Service Scheduler & Customer Support Specialist

Ultimate Staffing; Minneapolis (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer contribution

Paid holidays

3 weeks PTO to start

Collaborative team culture

Training provided

Job summary

A staffing agency is seeking a Business Solutions Manager to provide exceptional customer support in service scheduling and dispatching. You'll handle calls and emails, coordinate with field technicians, and manage order processing. Required qualifications include 2+ years in phone-based customer service and familiarity with Salesforce or SAP. The role offers a competitive salary from $50,000 to $60,000 and a comprehensive benefits package including medical, dental, and paid time off.

Qualifications

• 2+ years of phone-based customer service experience, preferably in scheduling or dispatching.
• Experience with Salesforce or SAP is beneficial.
• Ability to work independently in a high-volume environment.

Responsibilities

• Handle inbound calls and manage email interactions related to service requests.
• Dispatch field technicians and coordinate service repairs.
• Perform order entry and maintain records.

Skills

Customer service experience

Problem-solving skills

Communication skills

Multitasking

Tools

Salesforce CRM

SAP ERP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A staffing agency is seeking a Business Solutions Manager to provide exceptional customer support in service scheduling and dispatching. You'll handle calls and emails, coordinate with field technicians, and manage order processing. Required qualifications include 2+ years in phone-based customer service and familiarity with Salesforce or SAP. The role offers a competitive salary from $50,000 to $60,000 and a comprehensive benefits package including medical, dental, and paid time off.