Customer Support & Service Scheduler

Ultimate Staffing; Minneapolis (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer contribution

Paid holidays

3 weeks PTO to start

Collaborative team culture

Training provided

Job summary

A staffing agency is seeking a Business Solutions Manager to provide exceptional customer support in service scheduling and dispatching. You'll handle calls and emails, coordinate with field technicians, and manage order processing. Required qualifications include 2+ years in phone-based customer service and familiarity with Salesforce or SAP. The role offers a competitive salary from $50,000 to $60,000 and a comprehensive benefits package including medical, dental, and paid time off.

Qualifications

• 2+ years of phone-based customer service experience, preferably in scheduling or dispatching.
• Experience with Salesforce or SAP is beneficial.
• Ability to work independently in a high-volume environment.

Responsibilities

• Handle inbound calls and manage email interactions related to service requests.
• Dispatch field technicians and coordinate service repairs.
• Perform order entry and maintain records.

Skills

Customer service experience

Problem-solving skills

Communication skills

Multitasking

Tools

Salesforce CRM

SAP ERP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Business Solutions Manager @ Ultimate Staffing

Customer Support & Service Scheduler

Location: Eden Prairie, MN | Schedule: Monday-Friday, 8:00 AM-5:00 PM | Type: Direct Hire | Salary: $50,000-$60,000

About the Role

We are seeking a Customer Support Specialist with strong experience in service scheduling, dispatching technicians, and order processing. This position is ideal for someone who thrives in a fast‑paced environment, can manage multiple priorities, and enjoys delivering exceptional customer service.

Key Responsibilities

• Handle 10-15 inbound calls daily and manage 50-70 email interactions related to service requests, parts orders, and scheduling.
• Dispatch field technicians, coordinate service repairs, and ensure timely delivery of parts.
• Perform order entry, maintain accurate records, and escalate priority issues when necessary.
• Provide world‑class customer support while meeting deadlines and exceeding expectations.

Required Skills & Experience

• 2+ years of phone‑based customer service experience (service scheduling or dispatching strongly preferred).
• Familiarity with Salesforce CRM or SAP ERP systems.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong problem‑solving, communication, and multitasking skills.
• Ability to adapt quickly, shift gears, and work independently in a high‑volume environment.

Why You'll Love This Role

• Competitive salary and full benefits package (medical, dental, vision, life insurance, disability coverage).
• 401(k) with employer contribution, paid holidays, and 3 weeks PTO to start.
• Collaborative team culture with career growth opportunities.
• Training provided during your first 30 days to set you up for success.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.