Order Management Specialist & SME — Process Optimization

HCLTech; United States; On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days paid time off

Paid holidays

Job summary

A leading technology services provider in the United States is looking for an Order Management Agent to handle customer inquiries and process orders with high accuracy. The ideal candidate should have a degree in Business or Marketing and be proficient in Salesforce and SAP systems. Responsibilities include managing escalated cases and ensuring compliance with company policies. The position offers a competitive salary range of $58,000 to $63,000 per year and benefits including medical, dental, and a 401(k) retirement plan.

Qualifications

• Graduate with a Business or Marketing degree.
• Proficient in Salesforce and SAP systems.
• Good communication skills – oral and written.
• Enterprise Order Management experience (end to end).
• USA citizen based in the USA.

Responsibilities

• Process simple to complex orders and handle inquiries accurately.
• Use deductive reasoning to make sound business decisions.
• Follow best practices while working cross-functionally.
• Manage escalated cases to resolution and identify process gaps.
• Create and maintain documentation.

Skills

Customer Service Experience

Strong Decision making

Analytical Skills

Good communication skills

Education

Business or Marketing degree

Tools

Salesforce

SAP systems

Job description

A leading technology services provider in the United States is looking for an Order Management Agent to handle customer inquiries and process orders with high accuracy. The ideal candidate should have a degree in Business or Marketing and be proficient in Salesforce and SAP systems. Responsibilities include managing escalated cases and ensuring compliance with company policies. The position offers a competitive salary range of $58,000 to $63,000 per year and benefits including medical, dental, and a 401(k) retirement plan.