Customer Service & Scheduling Specialist — Vehicle Provided

NEIGHBORLY; Clarksburg (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Company vehicle

Uniforms

iPad provided

Job summary

A local general contracting firm is looking for a Customer Service Representative to work in a fast-paced environment focused on customer satisfaction. The position involves answering phones, scheduling appointments, and extensive customer interaction via email and phone. Candidates should have strong communication skills, experience in customer service, and a basic understanding of Microsoft Office. This full-time role offers a competitive hourly rate of $15-$17 and additional perks such as a company vehicle and uniforms.

Qualifications

• Must have strong communication skills and a clear voice.
• Experience in customer service is required.
• Typing speed of at least 45 wpm is necessary.
• Basic knowledge of Microsoft Office (Word and Excel) is essential.

Responsibilities

• Answer phone and schedule appointments.
• Check email and voice mail for messages and return calls.
• Review and communicate jobs with service technicians.
• Make appointment confirmation and follow-up calls.

Skills

Strong communication skills

Customer service experience

Data entry skills (45 wpm)

Working knowledge of Microsoft Word and Excel

Job description

A local general contracting firm is looking for a Customer Service Representative to work in a fast-paced environment focused on customer satisfaction. The position involves answering phones, scheduling appointments, and extensive customer interaction via email and phone. Candidates should have strong communication skills, experience in customer service, and a basic understanding of Microsoft Office. This full-time role offers a competitive hourly rate of $15-$17 and additional perks such as a company vehicle and uniforms.