Service Scheduler & Customer Liaison

Company Wrench Ltd.; Lakeland (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Company Wrench Ltd. in Lakeland, FL is seeking a Service Writer to be the main contact for service customers, handling all work orders from intake to completion within five days.

You will open work orders, gather details, coordinate with parts and technicians, and prepare accurate estimates for customer approval. This role requires strong organizational and communication skills, solid computer proficiency, and a willingness to learn new processes.

Qualifications

• Strong organizational skills required to manage multiple work orders.
• Excellent communication with customers and internal teams.
• Solid computer and systems knowledge for data entry and updates.
• Willingness to learn new skill sets and procedures.

Responsibilities

• Answers phones and acts as liaison between service and customer.
• Opens customer work orders and captures symptoms and repairs.
• Develops estimates with parts quotes and labor time guides.
• Provides customers with estimates and ETA based on workflow.
• Coordinates with parts and technicians to schedule work.
• Ensures all information is properly documented and billed.

Skills

Strong organizational skills

Strong communications skills

Strong computer and systems knowledge

Strong desire to learn new skill sets

Mechanical background is a plus

Education

High School Diploma

Job description

Company Wrench Ltd. in Lakeland, FL is seeking a Service Writer to be the main contact for service customers, handling all work orders from intake to completion within five days.

You will open work orders, gather details, coordinate with parts and technicians, and prepare accurate estimates for customer approval. This role requires strong organizational and communication skills, solid computer proficiency, and a willingness to learn new processes.