Service Manager: Lead Team, Drive Service Excellence

Company Wrench LTD; West Palm Beach (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Company Wrench LTD is seeking a Service Manager to own and supervise the service department at a Florida branch. You will ensure accurate customer communication, fair pricing, and the right tooling and resources to safely complete service work.

You will develop plans to grow service revenue, manage staff development, and enforce safety and company policies. The role requires leadership, coordination with customers, and strong operational oversight.

Qualifications

• Five years of experience in heavy, industrial, or over-the-road equipment service operations preferred.
• dispatching technicians or working as a field service technician is required.

Responsibilities

• Own and supervise the service department for a branch.
• Ensure accurate, timely customer communication and fair pricing.
• Provide tools, resources, and training to the department; develop revenue through new service work.
• Maintain safety, equipment, and inventory; manage service quotes within 24 hours.
• Recruit, hire, train, and develop service staff; uphold company policies.
• Oversee warranty procedures and field/service operations; manage workload and scheduling.

Skills

Customer service

Leadership

Communication

Organizational skills

Pricing principles

Education

High School Diploma

Diesel/Technical/College Degree

Job description

Company Wrench LTD is seeking a Service Manager to own and supervise the service department at a Florida branch. You will ensure accurate customer communication, fair pricing, and the right tooling and resources to safely complete service work.

You will develop plans to grow service revenue, manage staff development, and enforce safety and company policies. The role requires leadership, coordination with customers, and strong operational oversight.