Service Scheduler & Customer Experience Specialist

Danbury Auto Collision Center; Danbury (CT); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision/Dental Insurance

Life Insurance

401k

Paid time off

Paid training

Career advancement

Job summary

Danbury Automotive Group is seeking a Service Scheduler to serve as the communications hub for the Service Department. You will schedule service appointments, assist service advisors with customer communication, and support the department as needed.

The ideal candidate will have excellent communication and customer service skills, strong computer abilities, and a professional appearance. This is a full-time on-site role in Danbury, CT, offering growth opportunities and competitive wage plans.

Qualifications

• Excellent communication and customer service skills.
• Strong computer skills including MS Office.
• Professional appearance and demeanor.

Responsibilities

• Schedule service appointments.
• Answer phones and assist customers as required.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and efficient with customers and employees.
• Learn department procedures to assist customers efficiently.

Skills

Excellent communication

Customer service

Strong computer skills

Professional appearance

Tools

Microsoft Office

DealerTrack

Xtime

Job description

Danbury Automotive Group is seeking a Service Scheduler to serve as the communications hub for the Service Department. You will schedule service appointments, assist service advisors with customer communication, and support the department as needed.

The ideal candidate will have excellent communication and customer service skills, strong computer abilities, and a professional appearance. This is a full-time on-site role in Danbury, CT, offering growth opportunities and competitive wage plans.